I am approached by potential clients multiple times per week describing pat-downs gone wrong. Sometimes, the case is black and white: “They strip searched me in the back room” is a scenario where there is no argument that the screeners were “just doing their jobs.” Often times, however, the situation they describe is abusive but close enough to TSA’s “legitimate” procedure that proving it crossed the line may be nearly impossible. These include allegations that the pat-down was done in a way to cause pain (generally, by hitting the groin area), or that screeners used the pat-down as an opportunity to grope rather than search. In these cases, I generally advise clients to get the CCTV video of the incident.
“You can do that? How?”
Every state in the country, plus the federal government, has some variety of public records law. They may call it a “Freedom of Information” act or law (FOIA or FOIL), a “Sunshine” law, or merely a “Public Records Law,” but the idea is that members of the public have some right to request records from the government. Records include pretty much anything, from paper documents to e-mails to video. But, keep in mind that every state has a different version of a public records law, so the steps below are the general process in many states; an attorney can help you confirm that you’re doing what’s right for your state.
Step 1: Find the Video Owner. Security cameras at the airport are typically not owned or operated by TSA. The footage generally belongs to the airport authority, which is most commonly the county in which the airport is located. Google for “[airport name] public records request” and you will find that most airports have a process, or at least an e-mail address, for submitting public records requests. If so, follow their procedure. If not, you may have to dig around the county’s Web site, or call the county and ask.
Step 2: Write Your Request. Public records requests generally don’t have to adhere to some kind of form: you simply ask for what you want and tell them how to get it to you. What you want to make sure you do is describe the video you want in a way that is specific enough that they can find it. Example: “All video showing a TSA pat-down of a blonde woman, 50 years old, 5’3″, 150 lbs., wearing a pink shirt and white pants, at XYZ airport, Terminal 1, South Checkpoint, second security lane from the left, on 1/1/2021, between 10:10 AM and 10:30AM.”
Step 3: Wait. Send in your request and set a reminder on your calendar for 30 days, and don’t think about it again until then. Sometimes you’ll have your records in a week, other times it takes much longer, but you cannot speed it up by contacting them every few days. If you don’t have your request in 30 days, then consider your request ignored.
Step 4: Deal with Pushback. Sometimes, the airport authority will not provide the video, often citing that it is “Sensitive Security Information” (“SSI”). However, as a general matter, TSA does not classify checkpoint video as SSI unless it shows computer screens or sensitive documents or similar. Frankly, these security videos have never, in my experience, been detailed enough to make out what was on a computer screen. An attorney can help you if your request is denied. Likewise, if your request is ignored, and after 30 days you are unable to reach anyone to give you a status update, you may wish to have an attorney take a look.
Step 5: Review the Video. Pretend you’re a random person on a jury. In fact, perhaps have some objective friends watch it with you. Based only on what you see in the video, are you convinced that this government employee went too far? If the video has a clear view of the search but the misconduct simply isn’t apparent on tape, you may need to let this one go. No one wants to let an abuser get away with it, but sadly justice isn’t done every time, and you don’t want to waste your time and money fighting a battle that simply can’t be won. On the other hand, the video may make the misconduct quite clear. In this case, send it on to an attorney for a professional opinion.
The most important part of this process is that you start it quickly. CCTV videos are usually discarded on a rolling basis, most commonly after 30 days. Failing to request the video within this retention timeframe doesn’t just deprive you of the video, but it may also allow the other side to suggest that your delay resulted in evidence being destroyed, and may work against you in your lawsuit. Save a receipt for the sending of your request, whether it be an e-mail confirmation, a screen shot, or a certified mail receipt if you went the old-fashioned way (and there is certainly nothing wrong with that!).
—
This post describes a general means of filing a legal request. This is not legal advice, which can only be accomplished by having a licensed attorney review your specific circumstances. If in doubt — or even if not — you are encouraged to contact a competent attorney for a consultation.
Professional Troublemaker ® 
Yes, wait 30 days. And then wait some more. And then just keep waiting. I requested video footage of my encounter with TSA agents in the Atlanta Airport about 45 days ago after my iPad went missing at the checkpoint. I put a request into TSA for the video footage – they of course rejected my request and directed me to the Atlanta Airport with a phone number to call. So I called and waited … and waited … and then finally spoke to one of their agents who assured me she would do something. Then she didn’t. So I called again and spoke to a supervisor, and then put my request in writing and sent it to them by email and cc’d the supervisor. They wrote back and requested a description of my clothing and travel companions which I immediately sent back to them. And then I waited some more. Last week, a TSA agent wrote to me with a blow-by-blow account of the CCTV video footage which he presumably had just watched. I asked him for my copy. He said he can’t send it to me. So I reminded the Atlanta Airport ‘open records department’ that I’m still waiting on my information request. I finally heard from them yesterday when they sent me a ‘final notice’ rejecting my request and claiming they don’t have any “materials” responsive to my request. So much for the Georgia Open Records Act.
Sounds like you need an attorney. Often times, public records laws provide for recovery of attorney’s fees when an agency unlawfully denies records and a successful lawsuit is filed. Find someone who does this in Georgia and ask. 🙂
How can you request a copy of a video taken of a protest on Federal property? I’m assuming USMS had better video equipment than the atendees and a better angle. I even have photos of the guy w ENG equip.
Just submit a request to whomever has the cameras, as described above.
Agree with Mr. Corbett. Once the incident is identified by TSA, the cctv video can be obtained through the Freedom of Information Act (FOIA) request forms. Here is the link: https://www.tsa.gov/foia
The request forms are located there.